How to change a booking after confirmation

The airline moved your flight, a travel companion joined in, or the holiday shifted by a day? A confirmed transfer booking is not carved in stone. Our dispatch handles changes quickly and without red tape — you just need to know where to write and what to have ready. Here is the whole process.

What can be changed

After confirmation, dispatch can adjust practically anything:

• date and departure time — moving to another departure, subject to seat availability,
• number of passengers — adding or removing a person,
• extras — child seat, oversized luggage, VIP address pick-up,
• contact details — the phone number or e-mail that receives notifications.

How to request a change

There are two ways, and both lead to dispatch:

1. By e-mail to info@silverline.sk — include your name, the travel date and what you need changed. Ideally attach the booking number from your confirmation.
2. By phone on +421 911 01 01 61 — the fastest option when the change is urgent. Dispatch makes the adjustment during the call.

After the change you receive an updated confirmation by e-mail, so the new date and extras are in writing.

When to act — and what about cancellation

One simple rule applies: the sooner, the better. Moving to another departure depends on free seats, and those go fast before weekends and holidays.

If you need to cancel the trip entirely, the terms are fair and transparent:

• more than 48 hours before departure — a cancellation fee of 5 € per person (VAT included),
• less than 48 hours before departure — 100 % of the price.

The complete cancellation terms are in the price list. In exceptional situations — illness, a cancelled flight — it always pays to call: dispatch looks for a solution case by case.

Three tips for a smooth change

1. Keep your confirmation — the booking number speeds up the lookup to seconds.
2. Report a delayed flight straight away — on return journeys from the airport we can move the pick-up promptly.
3. Do not leave passenger changes to the morning of departure — a seat for an extra traveller can only be guaranteed while the departure has capacity.

No booking yet? Reserve your seat online — and if plans shift, you now know it is no drama at all.